Privacy Policy

Pen’s Art is a trading names. This privacy policy explains how we use any personal information we collect about you when you use www.pensart.gr

What information do we collect about you?

We collect information about you when you place an order for one of our products for us to process your order and take payment using the billing / delivery address details you supply. Any payment details you supply are encrypted and used by our third-party payment providers Worldpay and Paypal. We also collect information when you voluntarily complete customer reviews, provide feedback as testimonials and participate in competitions on our website or on social media. Website usage information is collected using cookies. Cookies are used on our website to allow an order to be processed. Should you disallow cookies your order may not complete.

How will we use the information about you?

We collect information about you to process your order, manage your account (if you create one) and, if you agree, to email you or contact you through the post about other products and services we think may be of interest to you.

We will use your information collected from the website order to personalise your repeat visits by using sales information about the product(s) only that you purchased for the use in our “related products” and “customer also bought” features on our website.

Pen’s Art will not share your information for marketing purposes with companies outside of our business.

In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies to validate your order when card payments are taken to validate your card payment. This process is undertaken by Stripe (through Shopify Payments) and Paypal and all information is encrypted.

Marketing

We will send you information about products sold by Pen’s Art which may be of interest to you by email or by post. We’re only permitted to do this If you have consented to receive marketing by email and/or post during the checkout process when placing an order.

Customers prior to 25th May 2018 that were on our old mailing lists will have been notified about remaining on these marketing lists by email requesting to re-subscribe. Any customer that has not re-subscribed will have been removed from our mailing lists.

You have a right at any time to stop us from contacting you for marketing purposes at any time should you have opt-in to these services.

Website Security

Any information you provide on our website is protected by encryption. You will see our website address has the prefix of https:// and a padlock symbol, or the word “SECURE”, will appear in green on your browser address bar to indicate your connection is secure and protected.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Google Analytics is used for website tracking / sales behaviour.

Should you have a Google email account and do not wish for your general account information such as age, job title and other information you supplied to Google to personalise your email account not to be collected by Google you’re recommended to sign out of your account prior to making a purchase.

You can set your browser not to accept cookies However, in a few cases some of our website features may not function as a result. Therefore, to place or discuss a purchase you would need to contact us in writing or phone us on (+30) 2273022447

Online Customer Accounts

We no require customers to create an online account to purchase from us. When placing orders customers will now be required to supply billing and delivery address details each time they order. At checkout customers have an option to store billing and address details for future orders, but this is as a cookie on their own machine and is not stored on our system.

Data Breach Notifications

If your information is accessed by an unlawful third-party by unforeseen circumstances we will notify all customers of this on the day the event occurs. Customer’s should note this would be by email and would be the only time we may contact a customer that has not consented to being contacted by email.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 4th Octomber 2019.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Our Address: Pen’s Art, Pythagorion 83103 Samos Greece

Or by email.